- Due to the complexity of online e-commerce and large amounts of data handeling, if there has been an error in our data for example price or description, we reserve the right to cancel the order. We always strive to make everything correct 100% of the time but we can't control all of the information supplied to us by our distributors nor do we create it.
- Please note that if you are ordering from outside of Canada, we can not tell you what other costs you may incur at time of delivery for additional taxes, duties or fees. We can also not estimate shipping times. Also, shipping is non refundable.
- We DO ship internationally. All orders going outside of Canada and the USA must be paid using PayPal. Please contact us to place an order and to receive shipping quote.
All items discounted by 15% or more are all final sale.
Please note that we can not take responsibility for stolen packages or "porch pirates" once the order has been delivered.
- *Due to the size and weight, tires and Ebikes do not ship for free and are not covered under the $45 flat rate USA shipping.
- When you place your order, your form of payment will be charged. If for any reason we can not fulfill your order, you will be contacted as soon as possible via email or text and will be issued a refund. Please note that it can take 3-5 business days for credit card companies and PayPal to post these transactions
- Please allow 2-3 business days for order processing
- Delivery times may vary. Orders are processed and delivered during the business week (Monday – Friday). We do not guarantee delivery by a specific date or time. We do not process orders on holidays or days that we close early.
- All Canadian orders over $99.00 before taxes automatically receive free shipping. If we are price matching another company, we may not be able to offer you free shipping. Orders being shipped to the USA do not qualify for free shipping
- *Certain rural areas, as well as large bulky items and large helmet orders may incur additional shipping fees. We will contact you directly with a shipping quote if your order falls under this category.
- Customers are required to pay return shipping for items they choose to return via mail or courier. This includes shipping for warranty returns as well. Customers are also required pay for shipping back to them for warranty returns.
- Many items we have on our website are in stock and many items are also not in stock meaning that we order those items direct from our supplier warehouses. Our website at this time can not show you weather we have it in stock at our store or in stock with our supplier.
- Free shipping for regular sized items are done through Canada Post however we can offer you express shipping for a discounted rate with FedEx. Please contact us for a quote
- Shipping is non-refundable
- Please note that if you are ordering from outside of Canada, we can not tell you what other costs you may incur at time of delivery for additional taxes, duties or fees. We can also not estimate shipping times.
If the item is in stock at our store in Goodwood, Nova Scotia, we estimate shipping times to be the following with in Canada after the items have been processed.
Nova Scotia, New Brunswick, Prince Edward Island: 2-3 business days
Newfoundland and Labrador: 5-7 business days
Quebec and Ontario: 5-9 business days
Other provinces and territories: 5-10 business days
Many items we have on our website are in stock and many items are also not in stock meaning that we order those items direct from our supplier warehouses. If you order an item that we need to bring in from our supplier, items may take a few days longer to arrive than listed above.
If you need to know if an item is in stock or are looking for a quote on express shipping, please contact us and we will be happy to let you know availability and what the additional time may be to order an item in. Normally, items that are not in stock at our store only take an additional 2-5 business days to arrive. Please note that if you have placed an order and we do not feel that it will reach you before Christmas, we will contact you right away!
Method of delivery
To give you the best possible service, we use a variety of couriers.
- We do ship internationally. All orders going outside of Canada and the USA must be paid using PayPal. Please contact us to place an order and to receive shipping quote.
Where we are a growing company, please note that our policies, pricing and delivery times may and can change at any time.
Do you price match?
Yes! In many cases we can price match Canadian online and in-store pricing at the time of purchase. Simply show us the pricing you are looking for us to match or send us your quote and we will do our best to match it. In some cases, we may not be able to match the price if items are sold out, if we have to order the item in or if the item you are seeing online is discounted in such a way that the seller is "blowing out" items or "closing down" their store. We are a grass roots company so we do need to take discretion in this area but will always do our best to offer you the best pricing we can. We do not price match Ebay or Amazon.